Program Terms

Effective: April 23, 2026

Welcome to the Fanatics ONE Program (“Program”)! The Program is offered by Fanatics Loyalty, LLC (“Fanatics Loyalty”) to eligible customers of Fanatics Loyalty and affiliated companies (“Fanatics”) in accordance with the terms and conditions set forth below (“Program Rules”). These Program Rules incorporate the additional terms that apply to your use of the benefits offered and/or transactions with others in the Fanatics Family of Companies. You further understand that FanCash is governed by applicable FanCash terms, including the Fanatics ONE FanCash Terms as well as the Notice of Financial Incentives. You can opt-out of financial incentives at any time by following the instructions provided.

BY PARTICIPATING IN THE PROGRAM, INCLUDING BUT NOT LIMITED TO, BY USING ANY BENEFITS OFFERED THROUGH THE PROGRAM OR APPLYING FOR OR RECEIVING A STATUS MATCH (DEFINED BELOW), YOU AGREE TO BE BOUND BY THESE PROGRAM RULES AND THE FANATICS ONE TERMS OF USE.

Fanatics Loyalty reserves the right to change, modify or cancel any aspect of the Program or these Program Rules, at any time, with or without notice, and in its sole discretion. You agree to any updates to the Program Rules by continuing to participate in the Program.

1. Eligibility

To participate in the Program, you must (i) have a Fanatics ONE account with Fanatics; and (ii) have an active account(s) in good standing with all Fanatics entities with which you engage.

Benefits and accounts are non-transferable.

2. Earning Tier Points

Your Program tier status will be determined by the amount of tier points you earn from your purchases on Fanatics.com and Fanatics App and your wagering activity in the Fanatics Sportsbook & Casino (“Tier Points”). You earn Tier Points as follows:

• Earn 10 Tier Points for every $5 spent on Fanatics.com and Fanatics App purchases;
• Earn 20 Tier Points for every $1 of FanCash earned from cash sports betting wagers on Fanatics Sportsbook & Casino (1 Tier Point for every $0.05);
• Earn 50 Tier Points for every $1 of FanCash earned from cash wagers on any casino games in the Fanatics Casino (1 Tier Point for every $0.02).

To earn Tier Points, purchases and wagers must be placed with cash (wagers with Bonus Bets, Free Spins, Casino Credit, or purchases/wagers with any other promotional credit do not qualify). Cashed-out bets, canceled bets, and voided bets do not accrue FanCash and therefore will not earn Tier Points. Unless otherwise specified, FanCash earned through Promotions or other Offers (e.g., FanCash earn multipliers) will not earn Tier Points. FanCash is accrued as set forth in the Fanatics ONE FanCash Terms and is subject to the Notice of Financial Incentives. You can opt-out at any time.

In addition, Fanatics Loyalty or its affiliates may offer special promotional Offers (e.g., Fast Track programs with accelerated Tier Point earning for a period of time) that allow select Program members to earn additional Tier Points. The terms of such Offers and programs will include details on earning rates, as well as what the member must do to qualify for the promotion, and will be provided along with the invitation to participate. All Offers are subject to additional terms and conditions.

Tier Points are only used to determine Program tier status. Tier Points are not redeemable for cash, Bonus Bets, Casino Credit, FanCash, or merchandise, and cannot be transferred, sold or distributed to others. Tier Points earned in the current calendar year will count towards your Program tier status and will apply to the following calendar year. This means that Tier status applies for the year earned and the following calendar year, but will not carry over further if not maintained. Calendar years are calculated as January 1st - December 31st, Eastern Time.

Fanatics Loyalty reserves the right to add, change or remove ways to earn Tier Points and status determinations at any time with or without notice. Of note, the provision, duration, value, conversion, and utility of Tier Points may be modified at any time in Fanatics Loyalty’s sole discretion.

3. Program Tiers

For eligible participants, the Program tiers are as follows: ONE Member, ONE Member Pro, ONE Gold, ONE Platinum, and ONE Black (each, a “Tier”). Below sets forth the Tiers and the amount of Tier Points needed to qualify for each one:

Fanatics Loyalty may, in its sole discretion, gift Tiers or the Tier Points needed to achieve such Tier status to Program participants based on a variety of factors, including but not limited to, the tier or status Program participants have with loyalty programs offered by other companies (a “Status Match”). To obtain a Status Match, Fanatics Loyalty may require the Program participant to provide certain details and information, such as proof of the loyalty program status at such other company. Status Matches will typically be subject to additional terms and conditions presented by Fanatics in connection with the offer. A Status Match obtained through the Fanatics ONE Status Match Challenge (the “Challenge”) is subject to the Fanatics ONE Status Match Challenge Terms (“Challenge Terms”).

Fanatics Loyalty reserves the right to change the amount of Tier Points needed for each Tier at any time.  Participants have no vested rights in Tier Points or in Tier. 

4. Program Benefits By Tier

Program participants enjoy a variety of benefits made available by Fanatics Loyalty and its affiliates in their sole discretion from time to time (“Benefits”). Benefits may vary by Tier, and some Tiers may have more Benefits than others. The type, timing, and availability of Benefits will be determined by Fanatics Loyalty in its sole discretion. Fanatics Loyalty may change, limit or modify Benefits or may terminate a Benefit at any time. Further, if you are participating in the Program pursuant to a Status Match obtained through the Challenge, the Benefits associated with your Tier are subject to the limitations set forth in the Challenge Terms. 

The chart below sets forth the current Benefits offered for each Tier, subject in all cases to the terms related to such Benefits, including but not limited to, how they can be redeemed.

^{Fanatics ONE Milestone Rewards are FanCash awards given to customers upon reaching various Tier Point thresholds throughout the calendar year. The FanCash awards are currently only available to customers with a Fanatics Betting & Gaming account. The thresholds, amounts and award of these Milestone rewards may be changed or withheld at Fanatics Loyalty’s discretion and are not guaranteed. Milestone FanCash must be redeemed within 7 days of award.}

^{Tickets to Fanatics Fest will include complimentary ticket(s) to Fanatics Fest NYC. Exact number and level of tickets may vary by Tier. Packages are not guaranteed and may be updated or removed at any time based on availability, Tier status, or Program changes. Tickets are non-transferable and cannot be re-sold or offered in connection with a sweepstakes or contest without Fanatics Loyalty’s express written permission.}

^{Fanatics Loyalty may provide welcome, birthday or other gifts and personalized collectibles to Program participants. The type of gift provided and the timing of such gift may vary by Program Tier and will be determined by Fanatics Loyalty in its sole discretion. Gifts may not be re-sold or offered in connection with any sweepstakes or contest without Fanatics Loyalty’s express written permission.} 

^{A personal host or access to Fanatics Concierge is provided at Fanatics Loyalty’s discretion. Fanatics Loyalty reserves the right to determine final eligibility based on terms and internal policies.}

5. ONE Credits and Infinite Rewards

Program participants in the ONE Black Tier may be eligible to earn ONE Credits (“ONE Credits”) to redeem for Infinite Rewards (“Infinite Rewards”) gifts. ONE Credits are reserved specifically for the ONE Black Tier. To be eligible to participate in the Infinite Rewards portion of the Program, you must receive an invitation from Fanatics Loyalty to participate. Eligible participants may be able to earn ONE Credits that can be redeemed for Infinite Rewards gifts, events, and experiences from the selection provided to the participant, at a conversion rate determined at Fanatics’ sole discretion.

Upon invitation to Infinite Rewards, Program participants in the ONE Black Tier will earn two (2) ONE Credits once they accumulate a total of two hundred thousand (200,000) Tier Points in the current calendar year.

After reaching two hundred thousand (200,000) Tier Points in the current calendar year, eligible participants will earn one (1) ONE Credit for every additional one hundred thousand (100,000) Tier Points accumulated, through the end of the current calendar year.

Your ONE Credit balance may be revoked, reduced, capped, increased, and/or otherwise modified by Fanatics at its sole discretion, at any time, for any reason. Participants have no vested rights in ONE Credits. Fanatics Loyalty may, for any reason, revoke a customer’s participation in Infinite Rewards. ONE Credits have no monetary value and are non-cashable and non-transferable. 

All ONE Credits earned in the current calendar year must be used by January 31st of the following calendar year or the ONE Credits and Infinite Reward gifts will be forfeited.

By participating in Infinite Rewards, you acknowledge gifts are subject to availability while supplies last, and gift selections are subject to change and/or removal by Fanatics Loyalty in its sole discretion, with or without notice. 

Some Infinite Rewards gifts may be fulfilled by a third party and therefore be subject to the third-party’s additional policies, assumption of risk or waivers, and/or terms of use, in order to redeem ONE Credits. All taxes, fees, and other costs associated with Infinite Rewards gifts and/or the redemption of ONE Credits shall be borne by participants.

6. Changes, Termination, And/Or Exclusion from Program 

A. Changes

Fanatics Loyalty may, in its sole discretion, change, limit or modify the Program Rules, Tier Points, ONE Credits, earning rates, Benefits, eligibility for membership, or any other feature of the Program (including assigning any of its obligations to Program members under the Program at any time to another person or entity) or may terminate the Program at any time at our sole discretion.  Any changes or notice of termination will be posted on the Fanatics Loyalty website. It is the responsibility of Program members to check this site for changes to the Program Rules. YOUR CONTINUED PARTICIPATION IN THE PROGRAM, INCLUDING USE OF ANY BENEFITS, FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. 

B. Termination/Program Removal

Participation in the Program is a privilege and as such can be suspended, revoked, limited or terminated at any time by Fanatics Loyalty for any reason, including that customer behavior may result in termination of all or certain benefits. If we believe (in our sole discretion) that you are or have abused, misused or gamed the Program, including but not limited to by transferring Benefits, selling or attempting to sell tickets to events or experiences provided under the Program, reselling or attempting to resell any gifts, engaging in FanCash abuse, or to generally have violated the terms of this or any other agreement you have with Fanatics Loyalty or its affiliates, including but not limited to your Fanatics ONE account, Fanatics Loyalty may:

• Suspend (either temporarily or permanently) your participation in the Program; and/or
• Revoke or remove any unredeemed FanCash and other Benefits you may have; and/or
• Terminate any of the accounts you have with Fanatics’s affiliations, including but not limited to your Fanatics ONE account. 

In addition, violations of the terms or other agreements with our affiliates may also result in the suspension, revocation, limitation, or termination of your ability to participate in the Program and receive Benefits.  You may also be suspended from the Program if excluded or otherwise suspended from any one Fanatics business. Further, in the event that you close your Fanatics ONE account or delete your personal information, this will also terminate your participation in the Program and any Tier Points, ONE Credits or other Program benefits will be removed. Revival of an account at a later time does not guarantee revival of or access to any Tier Points, Benefits or status.

C. Program Account Closure

To close an account, a customer may reach out to customer support to be removed from the Program. Doing so will result in Program termination consistent with Section 6(b) above. 

7. Disclaimer

Fanatics Loyalty and its affiliates are not responsible for: (a) any loss or misdirection of, or delay in receiving, any Program participant requests, providing Benefits or Infinite Rewards; (b) any acts or omissions of any third parties (c) any unavailability, interruptions or errors published in relation to the Program or in the provision of its Benefits. Fanatics Loyalty reserves the right to correct any errors, with or without notice. Fanatics Loyalty and/or its affiliates may from time to time request information from you to confirm your identity before it will allow use of your Benefits. Fanatics Loyalty may delay your access to Benefits until you comply with such information request. The Program and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. Fanatics Loyalty and its Benefit providers, including affiliates, make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. 

8. Severability

For the avoidance of doubt, these Program Rules apply solely to the extent permitted by law. If for any reason any provision of the Program Rules or portion thereof, is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that part of Program Rules will be deemed severable and shall not affect the validity and enforceability of the remainder of these Program Rules which shall continue in full force and effect. If any part of these Program Rules is deemed to be illegal, invalid, void or for any reason unenforceable, the invalid or unenforceable provision should, to the greatest extent possible, be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

9. Waiver

The failure of Fanatics Loyalty to assert breach or a violation of these Program Rules or otherwise failure to exercise any rights under these Program Rules shall not constitute or be deemed a waiver or forfeiture of such rights or a waiver or forfeiture of such rights in the future.

10. Contact Us

Address:
Fanatics Loyalty, LLC
PO Box 551702
4150 Belfort Rd
Jacksonville, FL 32216

Email: support@betfanatics.com
Telephone Number: 800-254-0320